ATEL's technician Monty received the following accolades from a new customer. A nice reminder of why our customers keep coming back. Thank you for your dedication, Monty. 8 AM on a Saturday morning, nice! Nice job Kathy, too.
"To whom it may concern:
I would like to take this opportunity and write a quick letter regarding our recent experience with Atel Communications.
On April 29, 2011, I called Atel Communications to see if there is a possibility of a service
technician coming out to the downtown San Diego law offices of Hervey & Wood and moving the existing Toshiba Telephone System to a different suite, suite 600. This was a last minute job that needed special care and attention, and left the client a little panicky. I spoke to Kathy Stigall, and although she was unable to accommodate me on that day due to such a short notice, she worked her magic and had a technician, Monty, available to come out first thing Saturday April 30, 2011 @ 8am! Saturday morning Monty showed up @ 8 am ready to do the work. I quickly showed Monty what needed to be done and he said “no problem we can have this done fast and pain free”, and I let him go on. I have to take a minute and speak about Monty and his approach and service.
I could probably write a whole paragraph but I am going to sum it up in couple of key points. Monty showed up on time, was compassionate towards our issue, showed empathy and on top of all that, he got the job done in less time than originally quoted, amazing! He knew exactly how to handle it, and how important it is for the client to be fully operational when he leaves and he did it!
Just a great job Monty. Not only that, but on the following Tuesday the client had an issue with the AT&T and could not get the phone to ring, so I reached out to Kathy again, explained the situation and asked for Monty to come back that day to help us out again. She said she would try and do it but Monty was pretty booked up. Later on that afternoon Monty just showed up and in 15 min everything was working!
So after everything was complete and the client was up and running, I can say that I was extremely pleased with the Atel Communications and the way they’ve handled the job. They listened to our problem, built a rapport with me, they understood the importance of the issue, and last but not least they were compassionate and they got the job done!
Thank you Atel Communications!
Thank you,
Amir H.
IT System Administrator
Douglas Wilson Companies